Case Studies

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Underwriting team required for a loan servicing business launching a lending proposition.

An established mortgage and loan servicing and advisory business wanted to launch their own lending arm, specialising in providing residential and buy to let mortgages to the intermediary market. They required several experienced mandated Mortgage Underwriters, two Underwriting Managers and two Case Managers with potential to move into underwriting roles quickly.

We arranged a meeting with the Head of the Department, HR Director and the Director of Lending to highlight the challenges we would face given the high market demand for Underwriters.

We provided our client with a salary benchmark, suggestions for what they could do differently with their interview process, and recommended putting together a pack of information about their recruitment campaign that would benefit them in regard to brand awareness

Our client agreed to put together a brochure about the business. They also agreed to our suggestion of carrying out only one interview along with a case study and all relevant hiring managers being present at interviews and provided candidates with decisions/updates within 24 hours.

They also agreed to hold interviews outside of working hours and on a Saturday.

As a result of our close working relationship we successfully filled both Underwriting Management vacancies, 4 of the 6 Mortgage Underwriting roles and 2 of the 3 Case Managers within a 3-week period. The vacancies that we did not fill were filled with internal members of staff.

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