Case Studies

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Customer service, Banking operations and Financial Crime staff required for an ambitious startup Digital Bank.

A new online challenger bank wanted to recruit a team of Customer Service, Payment operations specialists and a Fraud Manager to be based in their London office.

The business had already engaged other agencies but did not find the candidates were of the required calibre. We were invited in to gauge a better understanding of the bank, their requirements for each role, their culture and to discuss their interview process.

We agreed criteria of experience for each role, devised a detailed competency-based interview for each role type and a benchmarking system for comparison.

Our resourcing strategy focused on approaching not only candidates with traditional banking experience but to also source individuals with strong social media exposure, exposure to being hands on with process implementation and change and also individuals who wanted to be part of a new and exciting journey with a challenger bank, promising to offer a unique and simplified way to bank for customers. By gaining a good understanding of our client’s culture and requirements we were able to successfully source interview and submit candidates.

As a result of our success we now service ongoing requirements after successfully filling all required vacancies with our client.

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