Training Manager

Benefits | Ipswich, Suffolk

Job Title: Training Manager

Location: Ipswich

Salary: Negotiable based on experience

Hours: 37.5 hours per week. Monday to Friday 9 am to 5.30 pm


  • Company Pension Scheme
  • Private Medical Insurance (if applicable)
  • Voluntary additional life cover
  • Critical Illness Cover
  • Dental Insurance
  • Medical Cash Plan
  • Health Screening
  • Motor Breakdown Cover
  • Cycle to work scheme
  • Retail Vouchers
  • Season Ticket Loans

About the role of Training Manager

Our client is a leading asset servicing provider, servicing mortgage and loan portfolios.

As a Training Manager you will be responsible for promoting and delivering a robust and comprehensive learning and development framework; ensuring the ability to evolve in response to business, regulatory, and client requirements from induction through to continuous improvement training. You will be required to foster a culture of continuous improvement within the Mortgage Servicing functions.

Responsibilities and experience required for the role of Training Manager

Strategic Focus

  • To manage, oversee and deliver department-specific training including induction, continuous improvement, and refresher training, ensuring effective transfer of knowledge by validation
  • To identify training needs across the Servicing function and to develop and deliver the appropriate learning to meet that need

Operational Management

  • Ability to organise workload of self and team to meet timescales and deadlines to avoid potential problems.
  • Investigate and propose new training tools, techniques, and resources available, adapt and implement as appropriate
  • Organise the L&D schedule to be able to prioritise induction training of new recruits and ensure a consistent cycle of developmental coaching of operational teams
  • Lead the team in understanding and identifying different learning styles, adapting learning techniques to appropriately facilitate
  • Create and promote a skills gap analysis tool to identify opportunities to develop in conjunction with a talent pool
  • To be able to organise your workload and that of the team to meet regulatory and operational requirements.

People Leadership

  • Line Management responsibility for the Training Team

Governance & Risk

  • To keep abreast of regulatory changes in collaboration with Compliance and ensure any required training is developed and delivered across all impacted teams.

Experience required for the position of Training Manager

  • Level 3 CIPD qualification in Learning and Development
  • A minimum of 5 years training experience
  • Creativity and knowledge to use a range of resources and tools to make training delivery engaging to a wide audience
  • Track record of effective leadership with demonstrable experience in influencing and motivating others
  • Ability to make well-considered decisions
  • Ability to communicate at all levels
  • Good quality of written and verbal communication
  • Ability to organise workload to meet deadlines
  • Ability and willingness to see a task through to completion.
  • Customer-focused – identify effective solutions for Servicing development needs and be open and approachable to support and coach the teams where required.
  • Be results-focused – maintain high standards with own performance and measure own training output
  • Experienced in training within the financial services sector
  • Understanding of the mortgage market and Knowledge of the applicable regulations/codes governing the financial services highly desirable but not essential

For more information regarding the role of Training Manager please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

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