Telephone BDM

Job Title: Internal Telephone Business Development Manager

Location: Remote but will need to visit the head office 1-2 times each quarter

Salary: Up to £31,000 plus performance-related quarterly bonuses of up to 25%

Hours: Monday to Friday 9 am to 5.30 pm

Benefits:

• 25 Days of holiday plus bank/public holidays
• Private medical cover
• Life Assurance 4 times salary
• Pension (contributory employer contribution up to 8%)
• Discretionary bonus scheme
• Dental Insurance
• Health shield

About our Client:

Our client does not just offer exceptional residential mortgage loans, they’re grounded in core values of fairness, accountability, a customer-first mindset and complete transparency, they have redefined the mortgage lending experience.

This isn’t just a workplace it is a platform for your success, our client offers support and training to undertake the CeMap. They are dedicated to narrowing the gender pay gap, ensuring that every member of the team is valued and rewarded equitably. As well as performance related incentives.

Our client has been recognised for outstanding customer service and have earned a distinguished award, which a testament to their relentless pursuit of excellence within this sector.

Forget about the commuting hassles because they cover travel costs and provide hotel accommodation when commuting to training, quarterly events or team-building events. The office is a space that has received accolades for its design and functionality, with bright working spaces, an onsite gym, a business lounge and garden café.

About the Role:

We have a great new opportunity to join a leading specialist buy-to-let and residential mortgage lender.

You will be responsible for managing broker interactions, primarily inbound telephone-based calls. You will be communicating our client’s product proposition and strengths, ensuring optimum service levels are maintained at all times. You will update brokers on their existing cases, and you will help them with their new enquiries to explain how our proposition can help.

Responsibilities:

• Demonstrate an in-depth knowledge of our product offering and lending policy
• Become an expert in the use of Lender Portal and CRM
• Establish an excellent working relationship with Regional Account Managers and the New Business Team
• Maximise interactions with brokers to generate additional sales opportunities and contribute to the Sales Plan
• Identify firms/brokers with the potential to submit a high volume of business and refer to the Regional Account Manager
• To assist brokers with new business enquires coming in via inbound calls, where possible converting these opportunities to business
• Maintain accurate records of all interactions with brokers
• Adhere to all processes and policies, ensuring that excellent quality assurance results are consistently achieved
• Feedback on market information and recommend areas for improvement where appropriate
• Understand and deliver the brand values of the business
• Develop and maintain an excellent relationship with all internal departments
• Plan and organise own workload to ensure personal and team objectives and deadlines are met
• Take responsibility for personal development, identifying and pursuing opportunities where appropriate to maintain and develop expertise
• Maintain a good knowledge of TCF & put the customer first, undertake regular training when required
• Provide testing and any other support required by the team leader when new functionality/systems/processes are introduced

Experience required:

• Excellent communication & relationship management skills
• Self-motivated and enthusiastic with a drive to succeed and deliver results
• Excellent telephone manner
• Time management skills
• Experience working with brokers
• A good understanding and knowledge of the mortgage sector ideally with a specialist lender

Trusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it’s about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here’s what our complimentary service includes:

• Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.

• Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.

• 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.

• Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.

• Negotiation of Job Offers: We’ll manage the negotiations on your behalf, aiming for offers that align with your expectations.

• Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.

• Matching to Other Roles: Your journey doesn’t end with one opportunity. We explore matches to other roles based on your experience and interests.

For more information regarding the role of Internal Telephone Business Development Manager please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC