Telephone Account Manager

Job Title: Telephone Account Manager

Location: Watford

Salary: Up to £25,000 basic salary plus quarterly commission capped at 30%

Hours: Monday to Friday 9 am to 5:30 pm

Benefits:

• Contributory Pension scheme
• Private Medical Healthcare
• Life Assurance
• Dental Plan
• Free eye tests
• Annual leave purchase scheme
• Social events
• Refreshments
• 20 days annual leave with bank and public holidays on top
• Perk box
• Superb development opportunities

About our Client:

Our esteemed client is a distinguished specialist lender, renowned as one of Europe’s most rapidly advancing leaders in property finance and specialised lending. With a results-driven mindset, they consistently strive to exceed expectations and deliver outcomes that go above and beyond with the customer always in mind.

Demonstrating their commitment to fostering a vibrant work environment, they have made substantial investments in their office space, ensuring it serves as an optimal setting for their dedicated staff to not only work but also thrive. They have a sun terrace with a pergola and seating, an atrium breakout space, a coffee point, 72 new cycle storage points and changing facilities.

This forward-thinking company has expanded its Learning and Development function. This expansion shows their dedication to enhancing the skill sets of their valued team members. The commitment to supporting their employees’ educational pursuits is evident in their generous backing of CeMap study.

Beyond professional development, they actively promote a positive workspace by organising regular social events and embracing dress-down Fridays.

About the Role:

The role will provide telephone and email-based sales support, liaise with brokers on new enquiries, handle inbound sales admin requests and support the national Clubs & Networks strategy. This is an amazing opportunity for an ambitious individual.

You will get the opportunity to work in a collaborative team, working closely with the Head of the department and other sales leaders. As you develop your knowledge of the proposition the opportunities to learn, develop and progress, make this an amazing opportunity.

Responsibilities:

• Working collaboratively with the Head of the department to follow up on leads, register new brokers and introduce distribution partners.
• Working to support the Club & Network registration and completion targets.
• Speaking to introducers and handling new business enquiries.
• Ad hoc support to sales regions where volumes are high.
• Sales support to Head of Internal Sales – covering holidays, sales overflow and terms chasing where required.
• To ensure all communications and activity are logged and up to date in CRM.
• Timely and accurate production of terms from initial enquiry.
• Contacting potential new brokers for introductory business.
• Support the field sales team with diary management.
• Supporting intermediaries through the application process to ensure a positive experience.
• You will have joint responsibility for identifying, generating and managing relationships with intermediaries.
• Ability to open opportunities as well as manage relationships over the medium term.
• Complying with TCF and Responsible Lending policies.
• Maintain a strong knowledge of loan criteria.
• Liaising with internal departments and external parties.
• Attending inter-departmental meetings.

Experience required:

• Sales or Telesales experience from any financial service or property-related
• A keen interest in developing a career with a specialist lender
• Good written and verbal communication skills.
• Proficient with Microsoft word and excel.
• Proactive and able to work on your initiative.
• Good problem-solving skills.
• Able to work to deadlines.

Trusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it’s about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here’s what our complimentary service includes:

• Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.

• Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.

• 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.

• Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.

• Negotiation of Job Offers: We’ll manage the negotiations on your behalf, aiming for offers that align with your expectations.

• Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.

• Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.

• Matching to Other Roles: Your journey doesn’t end with one opportunity. We explore matches to other roles based on your experience and interests.

For more information regarding the role of Telephone Account Manager please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC