Mortgage Servicing Specialist

Up to £35000.00 per annum + Benefits | Cardiff

Job Title: Mortgage Servicing Specialist

Location: Cardiff, with 2 days home working a week once probation has been passed

Salary: Up to £35,000 depending on experience

Hours: Monday to Friday 35 hours 9am – 5pm


  • 11% Non-Contributory Pension Scheme with the option to Salary Sacrifice
  • 25 days holiday plus bank holidays
  • Private Medical Cover
  • Life Assurance
  • Income Protection
  • Employee Assistance Programme with access to confidential counselling, financial advice, legal advice and more
  • Birthday Treat

About our Client:

Our client is a Buy-to-Let specialist lender that has leading the way since its 2014. They are more than just a financial institution and are committed to using the power of data-driven insights to fuel innovation. Aspiring professionals have the opportunity to study the CeMap alongside working to enrich their expertise and paving the way for a successful career journey.

The office space features prayer rooms, breastfeeding rooms, and quiet spaces, ensuring that every individual has a comfortable and inclusive environment. Need some solo time for focused work? Discover the convenience of singular pods, offering a dedicated space for independent tasks.

Our client invites you to be a part of a community where your skills are valued, your growth is nurtured, and your contribution shapes the trajectory of the company.

About the role:

They have an exciting opportunity for an experienced candidate to join their new Mortgage Servicing Team based in their second office. The successful candidate will be experienced in mortgage post-completions and will take pride in delivering a professional, efficient, and courteous service.

This is a varied role, dealing with all aspects of post completion administration procedures relating to existing loans including queries both by telephone and in writing. You will handle all processes with accuracy and within agreed timescales in a compliant manner and in line with regulatory guidelines.


  • Work to agreed objectives, service standards and deliverables.
  • Ensure relevant documentation and information received is checked for adherence to policy and criteria.
  • Deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service.
  • Provide a prompt reply to all written correspondence.
  • Develop positive working relationships with colleagues.
  • Adhere to internal/external compliance, credit review and audit requirements.
  • Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF).
  • Use initiative to resolve queries outside own area of expertise.
  • Train and mentor new team members.
  • Take responsibility for your own learning and development.
  • All other associated duties and responsibilities and carry out any tasks as required by management.

Experience required:

  • Proven experience in mortgage post completions is essential.
  • Experience in arrears/collections is advantageous but not essential.
  • Proactive, flexible and willing to take on new aspects of the role as the Company evolves and also help out other teams.
  • Excellent communication skills, both written and verbal.
  • PC literate with a good knowledge of Microsoft Office products including Word, Excel, PowerPoint and Outlook.
  • Option to study CeMAP.

Trusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it’s about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here’s what our complimentary service includes:

  • Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.
  • Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.
  • 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.
  • Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.
  • Negotiation of Job Offers: We’ll manage the negotiations on your behalf, aiming for offers that align with your expectations.
  • Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.
  • Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.
  • Matching to Other Roles: Your journey doesn’t end with one opportunity. We explore matches to other roles based on your experience and interests.
  • Referral Programs: Spread the word and be rewarded.

For more information regarding the role of Mortgage Servicing Specialist please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Apply for this job

Note: CV uploads must be PDF or MS Word format, 2MB max size
Fields with * are required
I consent to storing and processing my personal data as outlined on the 'How manages and uses your personal data' page.

emailSubscribe to our newsletter and stay up to date with everything Stellar Select