Mortgage Administrator

Up to £35000 per annum + benefits, bonus | Uxbridge, London

Job Title: Mortgage Administrator

Location: Uxbridge

Salary: Up to £35,000

Working Hours: Monday to Friday – 9am-5.30pm


  • 25 Days holiday
  • Life assurance x4
  • Pension 3% employers and 3% employees
  • Season ticket loan
  • Private healthcare individual cover with AXA
  • Discretionary bonus

About the role of Mortgage Administrator

We have an exciting opportunity for a Mortgage Administrator to join a specialist mortgage lender, who are in the process of becoming a digital bank. The Mortgage Administrator will be responsible for the processing of residential and buy-to-let mortgage applications in accordance with company criteria and policy. The Mortgage Administrator will work with the brokers and/or third parties to collect all relevant information in order for the request to be reviewed for a final decision appropriately.

Responsibilities required for the role of Mortgage Administrator

  • Assessing credit reports, proof of income, bank statements and any other relevant supporting documentation to build an accurate before and after income and expenditure assessment for each customer
  • Delivering an excellent service whilst keeping in line with given SLAs
  • Demonstrate a good understanding of regulatory requirements and the impact these have on the business, including FCA, TCF and MCOB
  • Supporting the Underwriting team by processing mortgage applications received by brokers
  • Develop and maintain relationships with brokers
  • Proactively manage own case pipeline effectively, prioritising risk averse or complaint cases and ensuring accurate data is reported as required to management and senior management level
  • Where possible, an attempt should be made to close complaints at the earliest opportunity
  • Be self-motivated, but also able and willing to work as an effective member of the team
  • Meet business QA requirements in respect of all external communications
  • Analyses problems, thinks creatively, and makes effective decisions in the appropriate timescale

Experience required for the role of Mortgage Administrator

  • Experience gained in packaging/processing pre offer mortgage applications.
  • Ideally gained experience working within a specialist lender, however Mortgage Administrators from the larger packaging businesses, brokerages and banks will be considered.
  • Desire to learn new skills
  • Ability to develop and maintain relationships with brokers.
  • Desire to deliver an excellent customer service

For more information regarding the role of Mortgage Administrator please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

Apply for this job

Note: CV uploads must be PDF or MS Word format, 2MB max size
Fields with * are required
I consent to storing and processing my personal data as outlined on the 'How manages and uses your personal data' page.

emailSubscribe to our newsletter and stay up to date with everything Stellar Select