Loan Administrator

Job Title: Loan Administrator

Location: Hertfordshire Hybrid 2-3 days office based

Salary: Confirmed on application

Hours: Monday to Friday 9 am to 5 pm

Benefits:

• Benefits
• A Competitive salary + Discretionary Bonus Scheme
• Generous holiday allowance
• Pension employer contribution of 10%
• Benefits Hub; large selection of employee discounts, rewards and perks across a number of brands, restaurants, holidays and “away”   
• Employee Assistance Programme
• Cycle2work Scheme
• Income Protection Insurance
• Critical Illness Insurance
• Death in Service Insurance
• Private medical health insurance
• Digital GP 24/7
• Dental Cover
• Health Assessments
• A day off for your birthday
• Generous maternity and paternity benefits
• Paid Carers leave
• Charity Day

About our Client:

Our client is a challenger bank on a mission to become the best in their category. Only launching less than 10 years ago, they have been recognised for their trusted products and innovation, winning 28 awards and counting.

With a focus on Equality, Diversity, and Inclusion, they’ve increased women in senior positions from 1 in 5 to 1 in 3. Following probation, our client offers varied training opportunities for you to grow and develop your skill set. Hard work does not go unnoticed as our client has a discretionary bonus scheme.

They throw events including a summer party, Christmas celebrations, and activities like sporting events and quiz nights for team bonding.

About the Role:

In this role, you’ll support customers with loan-related enquiries, handle complaints with professionalism and care, and ensure every interaction is smooth and efficient. You’ll also log issues, reconcile payments, and maintain accurate records. Flexibility is key, as you’ll take on a variety of tasks to support the wider team and the Bank’s growth. If you have a keen eye for detail and a team-first mindset, we’d love to hear from you.

Responsibilities:

• Deliver exceptional customer service through clear, effective communication
• Handle and resolve customer enquiries, complaints, and concerns professionally
• Service and administer lending accounts, including updating customer records and producing statements
• Provide timely and accurate redemption figures
• Reconcile payments received on customer accounts with accuracy
• Support the production of daily to quarterly regulatory and internal reports
• Maintain accurate customer data across relevant systems
• Identify and support vulnerable customers with empathy and in line with process
• Ensure GDPR compliance through thorough identity verification
• Log all actions and decisions accurately and in a timely manner
• Coordinate effectively with internal teams, ensuring smooth handoffs and clear instructions
• Uphold the Bank’s core values: Integrity, Certainty, Tirelessness, and Simplicity
• Contribute to a “Best in Class” customer experience while minimising dissatisfaction
• Carry out ad hoc tasks as needed to support the wider team and business goals

Experience required:

• Proven experience in Financial Services, particularly within customer servicing or operations is preferred
• Strong knowledge of Treating Customers Fairly (TCF) principles
• Excellent verbal and written communication skills
• Strong interpersonal skills and a collaborative, team-first mindset
• Ability to prioritise workload, multi-task, and work independently under pressure
• Highly organised and detail-oriented with the ability to meet tight deadlines

Trusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it’s about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here’s what our complimentary service includes:

• Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.

• Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.

• 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.

• Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.

• Negotiation of Job Offers: We’ll manage the negotiations on your behalf, aiming for offers that align with your expectations.

• Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.

• Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.

• Matching to Other Roles: Your journey doesn’t end with one opportunity. We explore matches to other roles based on your experience and interests.

• Referral Programs: Spread the word and be rewarded.

For more information regarding the role of Loan Administrator please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC