Job Title: Head of Customer Relations
Salary: Up to £80,000 depending on experience
Working Hours: 9am to 6pm, Monday to Friday
About the company
For too long car buyers have had to negotiate a confusing, tired and fragmented marketplace that is light years behind other retail sectors. Until now. Our client are ripping up the rule book and breaking the mould of a Motor Finance lender in the used-car market.
Our client are bringing the used-car market up to date by building modern, digital, retail processes centred around the customer’s needs. Although they primarily provide loans for customers and link them up with some of the UK’s best car dealers in no time, that is just the start. Their ultimate goal is to make the process of buying a car as easy as buying a
t-shirt on Amazon as well as creating a best-in-class consumer experience. With a glove box full of powerful algorithms (and investment from some of the world’s most reputable financial institutions) they have been building and developing a customer-first, fully integrated digital retail experience inspired by Amazon’s one-click model.
About the role
Our client is creating a centre of excellence surrounding the customer experience and want to ensure that customers are fully engaged, and services offered are fully transparent. Working with internal and external stakeholders you will be responsible for leading the business forward with providing analysis, enhancements and improvements across the business, leading a team of Managers. The successful candidate will not only have experience gained within the car finance sector but also have a superb understanding and experience of Disp rules, FCA, CCA, TCF, GDPR and complaints management/root cause analysis.
Responsibilities and Experience required for the role of Head of Customer Relations
For more information regarding the role of Head of Customer Relations please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days