Customer Services Specialist 3 Month Fixed Term Contract

£20000.00 - £23000.00 per annum | London

Job Title: Customer Service Specialist (3-month fixed term contract)

Location: London

Salary: up to £23,000 pro rata

Hours: Monday to Friday, 8am to 4.30pm, and 11.30am to 8pm shifts

About the role

As a Customer Services Specialist you will be interacting with both prospective and existing customers daily via phone, email and live chat, helping to solve queries regarding new loan applications, existing loan management and new and existing investment queries. We are looking for a natural problem solver with the ability to relay information clearly to ensure the best possible outcome for the customer experience. Our client has beautiful offices in London, a dynamic and fast paced environment and offer a truly superb work culture.

Responsibilities for the role of Customer Service Specialist

  • Answer calls and emails from potential and existing borrowers and potential and existing investors/lenders
  • Provide information on products, services and process
  • Resolve any queries and update systems and accounts accordingly
  • Actioning customer requests – settlements figures, change of name, change of address, change DD details and taking payments etc.
  • Talking to existing and potential customers through the new loan application journey
  • Administration duties such as customer letters, other departmental requests on customers accounts and customer call backs
  • Build relationships with customers to mitigate complaints and demonstrate a clear understanding of their needs
  • Helping new investors with the account opening process and educating them on product offerings and services

Experience required for the role of Customer Services Specialist

  • You will need to have great communication skills and experience in customer services gained in financial services with the ability to demonstrate initiative and the ability to manage administration tasks accurately whilst providing a high level of customer services
  • Ability to think on your feet and communicate effectively, asking clarifying questions and offering simple explanations to complex issues
  • Alongside your natural rapport building talents, you will need to be a fast learner with an exceptionally high attention to detail and can adapt efficiently to new concepts and systems
  • You will be a customer champion and understand the importance of treating customer fairly
  • You will need to be confident in Excel, educated to at least GCSE standard with a grade C or above in Maths and English

For more information regarding the role of Customer Services Specialist please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

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