Job Title: Customer Debt Advocate
Location: Based in Ipswich
Salary: Confirmed on application
About the role of Customer Debt Advocate
Working for a leading mortgage & loan servicing business, our client is setting up a new department, to specifically provide support to borrowers experiencing financial difficulty.
The purpose of the Customer Advocate is to ensure empathy and support is provided throughout the customer journey, to obtain an outcome that is suitable, understood, and affordable in the long term.
We are not looking for collectors for this type of hire but individuals who have worked with vulnerable customers, can demonstrate empathy skills and the ability to manage the customer journey to get the best possible outcomes.
A change in someone’s personal circumstances can often have an impact on their finances.
This can lead to financial hardship which for many is an overwhelming experience.
Customers need to know what support is available to them both from their lender and other external organisations to help minimise the impact on their financial wellbeing and support them towards an affordable future.
Our client wants to make sure that they reduce the impact of any financial distress by making it easier for customers to contact us and know that they are supported by their own Customer Advocate, who will take the time to actively listen and understand their full circumstances and then act on their behalf to get the best outcome.
Responsibilities and experience required for the role of Customer Debt Advocate
Experience required for the position of Customer Debt Advocate
For more information regarding the role of Customer Debt Advocate please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days