Collections Team Leader

£25000.00 - £30000.00 per annum + benefits, bonus | Cardiff

Job Title: Collections Team Leader

Location: Cardiff

Salary: Up to £30,000 and discretionary annual bonus

Hours: Monday to Friday 9am to 5pm (will be required to be flexible)


  • 25 days plus public holidays
  • 1 day off – Birthday
  • 1 day off – Wellness day
  • Pension 10% employer’s contribution with 5% employee contribution
  • Private Medical Cover which includes pre-existing conditions
  • Discounted rates for Car Finance
  • Death in service x4 of base salary
  • Cycle to work scheme
  • Free fresh Fruit daily
  • Discounts on 1000s of retailers/online stores
  • Pre-paid credit card- if hit targets hit (amount varies)
  • On site café and restaurant
  • State of the art office facilities
  • Pool table/ ping pong tables/staff bar

About our client

Our client is one of the UK’s fastest growing independent finance companies, helping thousands of people, to fund their next car, van or motorcycle. Part of a large banking group, our client has an impeccable reputation for delivering high standards and excellent products by working with approved and trusted dealers to bring straight forward finance to customers around the UK. They provide funding options such as Hire Purchase and Personal Contract Purchase.

About the role of Collections Team Leader

The Collections department is responsible for helping customers who may find themselves in arrears or facing difficulty with their finance agreement. The department has a huge impact on the success of the business, and they are looking for individuals who can make a difference.
You will lead, coach and inspire the agents whom you are responsible for. If you have experience in leading a team in a contact centre environment, have collections team management experience and understand the importance of treating customers fairly, we wold love to hear from you.

Responsibilities and experience required for the role of Collections Team Leader

  • Lead the collections team on a daily basis to achieve results
  • Ensure the team deliver exceptional service and ensuring the culture of treating customers fairly is embedded within the collections department and is compliant with FCA regulations
  • Delegate and oversee work undertaken ensuring the collection activity is effective and admin tasks are completed
  • Coaching and develop your team
  • Deputise for the Collections Operations Manager during period of absence

Experience required for the role of Collections Team Leader

  • Collections Team leader experience in an FCA regulated environment or similar experience of leading a team in a busy call centre
  • People management and people development skills
  • Results driven with good problem-solving skills

For more information regarding the role of Collections Team Leader please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

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