Collections Officer

Job Title: Collections Officer

Contract Type: 6 Month Fixed Term

Location: Hybrid. Office is based in North Hertfordshire

Salary: On Application

Hours: Monday-Friday 9am-5pm

Benefits:

• 15% Contributory Pension (10% Employer, 5% Employee)
• 26 days holiday plus bank holidays, which increases with service
• Discretionary Bonus Scheme
• Dental Cover
• Health Assessments
• A day off for your birthday
• Generous maternity and paternity benefits
• Paid Carers leave
• Charity Day
• Employee Assistance Programme
• Cycle2work Scheme
• Benefits Hub; large selection of employee discounts, rewards and perks acrossa number of brands, restaurants, holidays and “away”days.

About our client and the role of Collections Officer

Our client is a fast-growing Challenger Bank in a high growth phase. They have an exciting opportunity for an experienced Collections Officer to support the existing Collections Team with managing the portfolio. This role is a 6-month fixed term contract.

Responsibilities for the role of Collections Officer

• Provide a best-in-class customer service to promote the Banks business and minimise customer complaints and expressions of dissatisfaction.
• Understand the needs of the Bank and its customers to retain business where possible by offering solutions.
• Undertake testing of the customers financial covenants by sourcing up to date customer information, highlighting any deficiencies and following the process to deal with a breach of those covenants.
• Understand the risks posed to the Bank by customers with repeat arrears and how early action can prevent losses to the Bank.
• Understand the Collections process and how losses are minimised in a recovery situation.
• Assisting with any reporting requirements which may include regulatory, daily, monthly, and quarterly reporting.
• Ensure that there is effective maintenance of the Banks customer records on appropriate systems.
• Ensure that vulnerable lending customers are identified and managed sympathetically and in line with process, ensuring that logs are accurately maintained.
• Ensure that any customer enquiries are responded within agreed timescales and that all responses are transparent and clear.
• Ensuring that there are no breaches of customer GDPR data by effective customer identification.
• Adhere to customer conduct and TCF values are adhered to at all times.
• Help ensure that appropriate control frameworks are adhered to.

Experience and skills required for the role of Collections Officer

• Must have experience within collections or arrears
• Experience in financial services products. Experience in real estate loans is advantageous.
• Understanding and expertise in treating customers fairly and dealing with vulnerable customers
• Experience in dealing with Solicitors and Insolvency Practitioners
• Strong interpersonal and communication skills
• Ability to multitask, be organised and meet deadlines
• Strong attention to detail
• Able to demonstrate initiative
• Driven

For more information regarding the role of Collections Officer please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC.

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.