Payment Support Specialist

Up to £30000 per annum + benefits | Manchester, Greater Manchester

Job Title: Payment Support Specialist

Location: Manchester City Centre with Hybrid Working

Salary: Up to £30,000

Working Hours: 37.5 hours per week comprising of alternative shifts of Monday-Friday 9am – 5pm and 10am – 6pm and 1 in 3 Saturdays working 9am – 1pm


  • Private Healthcare with Vitality
  • Enhanced Maternity Pay
  • Life Insurance (4xSalary)
  • Menopause Support (Paid Leave)
  • Annual Performance Bonus
  • Pension
  • 25 days holiday (plus bank holidays)
  • Tusker Salary Sacrifice EV Leasing Scheme – T&Cs apply
  • Seasonal social events
  • Lean In Circle
  • Online retail discounts
  • Confidential mental health support
  • Talent Referral Bonus Scheme
  • Cycle to work scheme
  • Paid volunteering day

 About the company

Our client is bringing the used-car market up to date by building modern, digital, retail processes centred around the customer’s needs. Although they primarily provide loans for customers and link them up with some of the UK’s best car dealers in no time, that is just the start. Their goal is to make the process of buying a car as easy as buying a t-shirt on Amazon as well as creating a best-in-class consumer experience. With a glove box full of powerful algorithms (and investment from some of the world’s most reputable financial institutions) they have been building and developing a customer-first, fully integrated digital retail experience inspired by Amazon’s one-click model.

They work in an extremely fast-paced environment with ample opportunities to make an impact on the business, so being a self-starter and using your initiative are absolute pre-requisites. Everyone has an input on how they develop and how they can change the game.

About the role of Payment Support Specialist

We have an excellent opportunity for a Collections Officer to join a rapidly expanding Motor Finance Lender to be based in their central Manchester office. Our client is looking for a number of Collections Officers to collect early arrears payments from customers who have HP auto-finance products across the credit spectrum from prime to near sub-prime, and to maximise the payments and recoveries received from customers under their loans once they have missed a payment.

Responsibilities and Experience required for the role of Payment Support Specialist

  • Your day will consist of calling customers, taking payments from them, negotiating credit arrangements, tracing uncontactable customers, and using your judgement to maximise payments from customers depending on their circumstances.
  • Work closely with other team members, be rigid in recording your conversations on our system, and work within the strict guidelines of the FCA on treating customers fairly.
  • Collections experience ideally within a regulated environment.
  • Excellent written, technological and verbal communication skills, good attention to detail, and be able to follow procedures and work within a regulated environment.
  • Understanding of TCF principles and FCA regulations
  • Excellent telephone manner
  • The ability to work well under pressure.

For more information regarding the role of Payment Support Specialist please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

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