Collections Officer

Up to £26000 per annum + benefits | Uxbridge, London

Job Title: Collections Officer

Location: Uxbridge, after training, can work from home up to 3 days a week

Salary: Up to circa £26,000


  • 25 days holiday plus public holidays
  • PMI with AXA
  • Salary Sacrifice Pension matched up to 8%
  • Buy and sell holiday up to 5 days per year
  • Season tickets Loans
  • Cycle to work scheme
  • Discounts on local shops
  • Enhanced maternity and Paternity
  • Wellbeing days
  • Volunteering days
  • Free Hot Drinks
  • Eye care vouchers
  • Relaxed dress code
  • Discounted Gourmet Society Taste Cards
  • Discounted RAC vehicle breakdown cover
  • Discounted Gym Membership
  • Life Assurance

About the role of Collections Officer

Our client is a leading Loan Servicing Business and currently have exciting opportunities for Collections Officers to join the arrears and litigation team, working with mortgage borrowers experiencing financial difficulty.

Your main responsibility will be to deliver work out solutions to customers experiencing payment difficulties and to manage the delivery of the litigation process via liaison with the appointed solicitor. You will liaise daily with customers to gather information, identify suitable payment plans and other work out options and deliver successful workout solutions to customers. You will regularly interact with solicitors, courts, and bailiffs to ensure the litigation process is proceeding satisfactorily.

Responsibilities for the role of Collections Officer

  • Regularly communicate with customers who are experiencing payment difficulties
  • Discussing and negotiating arrears work out options e.g., arrangements, capitalisation, loan work outs, shortfall sales etc
  • Monitor agreed workout strategies to ensure they are complied with and taking further action in accordance with the special servicing manual
  • Create and submit referrals to line managers for all requests outside of own mandate

Experience required for the position of Collections Officer

  • Experience gained in collections, litigation, arrears, ideally with a regulated mortgage lending business however we can consider transferable skills
  • Great problem-solving skills
  • Superb customer care skills

For more information regarding the role of Collections Officer please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

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