Case Manager

Up to £26000.00 per annum + Benefits | Watford, Hertfordshire

Job Title: Case Manager

Location: Watford

Salary: Up to £26,000

Hours: Monday to Friday 9 am to 5:30 pm


  • Private Medical Healthcare through Vitality
  • Dental Scheme
  • Additional half-day annual leave on your Birthday
  • Annual leave purchase scheme
  • Pension Scheme
  • Perk box
  • Free eye tests
  • Christmas and Summer Social Events
  • Top Performers Dinner each quarter
  • Fresh fruit in the office

About our Client:

Our esteemed client is a distinguished specialist lender, renowned as one of Europe’s most rapidly advancing leaders in property finance and specialised lending. With a results-driven mindset, they consistently strive to exceed expectations and deliver outcomes that go above and beyond with the customer always in mind.

Demonstrating their commitment to fostering a vibrant work environment, they have made substantial investments in their office space, ensuring it serves as an optimal setting for their dedicated staff to not only work but also thrive. They have a sun terrace with a pergola and seating, an atrium breakout space, a coffee point, 72 new cycle storage points and changing facilities.

This forward-thinking company has expanded its Learning and Development function. This expansion shows their dedication to enhancing the skill sets of their valued team members. The commitment to supporting their employees’ educational pursuits is evident in their generous backing of CeMap study.

Beyond professional development, they actively promote a positive workspace by organising regular social events and embracing dress-down Fridays.

About the Role:

In this role you will be responsible for maintaining and managing a pipeline of 1st and 2nd charge cases after a mortgage offer has been issued and for providing admin support to the underwriters across their mortgage lending division


  • Engage with relevant stakeholders both internally and externally to obtain information to progress cases to completion.
  • Monitor and manage the upcoming expiration of documents and offers.
  • Update all relevant systems to maintain management information.
  • Ensure that all mortgage conditions are satisfied before cases are completed.
  • Work closely with the underwriting team to effectively manage the post-offer caseload.
  • Process incoming completion documentation either via post, email etc.
  • Provide daily/weekly/monthly completion forecasts to the line manager.
  • Gain a full understanding of the underwriting process (underwriting cross-skill to provide cover when required).
  • Create a digital application file and ensure all necessary documentation is collected, scanned, and stored correctly.
  • Instructing Solicitors to act on behalf of West One in the transaction.
  • Carrying out a QA check for other underwriters.
  • As experience increases, the trainee underwriter’s cases will need to be QA-checked by another member of the team.
  • A point of contact for incoming calls to the team’s main group telephone number.
  • Return any original documents to clients.

Experience required:

  • Experience within the secured lending sector is desirable but not essential.
  • A good understanding of the underwriting process.
  • Previous experience of managing a caseload in a fast-paced environment.
  • Industry-relevant qualifications are beneficial but not a requirement.
  • Experience within an administrative role.
  • GCSE English & Maths.

Trusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it’s about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here’s what our complimentary service includes:

  • Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.
  • Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.
  • 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.
  • Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.
  • Negotiation of Job Offers: We’ll manage the negotiations on your behalf, aiming for offers that align with your expectations.
  • Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.
  • Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.
  • Matching to Other Roles: Your journey doesn’t end with one opportunity. We explore matches to other roles based on your experience and interests.
  • Referral Programs: Spread the word and be rewarded.

For more information regarding the role of Case Manager please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

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