Buy to Let, Loan Servicing Specialist

Benefits | Ipswich, Suffolk

Job Title: Buy-to-Let – Loan Servicing Specialist

Location: Ipswich

Salary: Competitive and confirmed on application

Hours: Monday – Friday 9am – 5:30pm


  • Company Pension Scheme
  • Private Medical Insurance (if applicable)
  • Voluntary additional life cover
  • Critical Illness Cover
  • Dental Insurance
  • Medical Cash Plan
  • Health Screening
  • Motor Breakdown Cover
  • Cycle to work scheme.
  • Retail Vouchers
  • Season Ticket Loans

About our Client:

Our client has been recognised a prestigious award-winning financial service that doesn’t just support a diverse client base, they offer an empowering but driven learning culture to their employees, last year the company undertook over 58,000 hours of training by employees’ enthusiasm to develop and progress their skills.

Our client values diversity not just as a checkbox but as an integral part of their success and pride themselves on maintaining a gender equality balance within the workplace. This creates an environment where talent and innovation flourish irrespective of gender.

About the role:

You’ll play a pivotal role in managing diverse loan portfolios for various clients, including banks, specialist lenders, and private equity funds. Your responsibilities will encompass post-completion loan servicing activities, ensuring compliance with service level agreements and current legislation.

Working with individuals, partnerships, SPVs, and Limited Companies within these portfolios, you’ll maintain a high standard of service delivery, prioritizing fairness to customers and striving for optimal outcomes. Your role will involve contributing to strategic improvements in processes, procedures, and systems, and collaborating with key stakeholders to drive positive changes. Additionally, you’ll support defined projects, meet deadlines and achieve set objectives under the guidance of the Buy to Let Team Leader.


  • Explain loan terms and conditions clearly to customers
  • Process information requests within service-level agreements
  • Resolve standard loan inquiries from customers and advisors
  • Maintain accurate customer and loan information
  • Accurately inform customers of payment due dates and collect payments following BACS rules
  • Provide prompt redemption statements and release loan security upon receipt of funds
  • Handle financial transactions in the servicing system
  • Ensure accurate onboarding of new loans and issuance of correct correspondence
  • Monitor loans approaching expiry and take necessary follow-up actions
  • Review company watch notifications and take appropriate actions
  • Communicate professionally with clients, third parties, and internal teams
  • Report system or loan issues accurately and proactively, making recommendations as needed

Experience required:

  • Experience within the mortgage/lending industry.
  • Basic knowledge of buy-to-let mortgages and specialist finance in the UK.
  • Knowledge of the applicable regulations governing the financial services industry.
  • Customer service experience.
  • Knowledge of the loan redemption process.

Trusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it’s about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here’s what our complimentary service includes:

  • Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.
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For more information regarding the role of Buy-to-Let Loan Servicing Specialist please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

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