Lending Officer – Letchworth

Benefits | Letchworth Garden City, Hertfordshire

Job Title: Lending Officer

Location: Hybrid/Letchworth – 2 days a week in the office after training

Salary: Confirmed on application

Hours: Monday to Friday     9 am to 5 pm


  • 15% Contributory Pension (10% Employer, 5% Employee)
  • 26 days holiday plus bank holidays, which increases with service
  • Private Health Insurance
  • Critical Illness Insurance
  • Death in Service Insurance
  • Income Protection
  • Digital GP 24/7
  • Dental Cover
  • Health Assessments
  • A day off for your birthday
  • Generous maternity and paternity benefits
  • Paid Carers leave
  • Employee Assistance Programme
  • Cycle2work Scheme
  • Benefits Hub; large selection of employee discounts, rewards and perks across a number of brands, restaurants, holidays and “away” days.

About our Client:

Our client is a specialist business bank on a mission to become the best in their category. Only launching less than 10 years ago, they have been recognised for their trusted products and innovation, winning 28 awards and counting.

With a focus on Equality, Diversity, and Inclusion, they’ve increased women in senior positions from 1 in 5 to 1 in 3. Following probation, our client offers varied training opportunities for you to grow and develop your skill set. Hard work does not go unnoticed as our client has a discretionary bonus scheme.

They throw events including a summer party, Christmas celebrations, and activities like sporting events and quiz nights for team bonding.

About the Role:

The successful candidate will support the Business Development Managers with creating credit applications for Commercial Real Estate Loans, and structuring deals, whilst being the first point of contact for the broker network.

For this role, we are looking to speak to candidates who have experience in packaging mortgage applications within a brokerage, lender or a bank.


  • Help to support and manage relationships with key regional brokers, accountants and other professional introducers, ensuring they adhere to the bank’s core lending policies and values. Often being the first contact point.
  • Support the relationship with key partnerships with other local professionals in the drive for new business, often acting as their first contact point.
  • Help to proactively manage the pipeline of new business opportunities and support the execution of new deals in a timely fashion, providing regular updates to the BDM and Commercial Director
  • Support the local personalised relationship model for all customers with a clear focus on speed of delivery and transparency in all dealings
  • Achieve agreed team financial targets across all measures
  • Respond within agreed timescales to all enquiries and referrals, giving superior customer service at all opportunities, often being the customer’s first contact with the bank.
  • Identify and seek opportunities to promote the bank
  • Help support and formulate appropriate local strategies and plans to exceed the banks overall goals as set by and agreed with the BDM & Commercial Director
  • Meet and exceed personal goals as set by the Business Development Co Ordinator
  • Achieve exceptional and best in class customer feedback
  • Ensure customer conduct and TCF values are adhered to across all disciplines and with all stakeholders
  • Respond to, as appropriate, all customer complaints and areas of dissatisfaction and take measures with the BDM to rectify these
  • Support the BDM in maintaining and managing the lending book with minimal bad or stressed debt, highlighting any areas of concern
  • Respond to all appropriate customer enquiries within the agreed timescales and to be transparent and clear in all correspondence
  • Maintain up to date, accurate and transparent customer records
  • Help ensure that appropriate control frameworks are in place and adhered to across all measures
  • Help to ensure that the local broker panel is maintained, and core lending values are met with appropriate customer outcomes

Experience required:

  • Strong intellect, professional approach, directed towards SME customers
  • Experience within banking and/or the mortgage sector
  • Experienced in packaging mortgages, or handling mortgage administration.
  • Self-starter, with a flexible but robust approach, good team player, commercial, business focused and pragmatic, able to work independently essential
  • Good organisational and negotiation skills
  • Customer centric with experience in direct customer contact
  • Good knowledge of credit processes and risk assessment

Trusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it’s about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here’s what our complimentary service includes:

  • Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.
  • Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.
  • 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.
  • Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.
  • Negotiation of Job Offers: We’ll manage the negotiations on your behalf, aiming for offers that align with your expectations.
  • Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.
  • Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.
  • Matching to Other Roles: Your journey doesn’t end with one opportunity. We explore matches to other roles based on your experience and interests.
  • Referral Programs: Spread the word and be rewarded.

For more information regarding the role of Lending Officer please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

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