Quality Control Analyst

benefits | Staines, Surrey

Job Title: Quality Control Analyst

Location: Staines, Surrey

Salary: Competitive basic offered based on experience


  • 25 days holiday, increasing each year up to 28 days
  • Private Healthcare
  • Pension Scheme
  • Child care Vouchers
  • Free Car Parking
  • Annual Bonus Scheme (can be up to 20% of your salary)

About the role

We have a superb opportunity for a Quality Control Analyst to join an exciting new lender based in Staines. Our client is a specialist intermediary mortgage lender. The role is part of the New Lending function, which sits in the Company’s 1st Line of Defense, and is tasked with the development and ongoing maintenance of the Operations function.

Responsibilities and Experience required for the Quality Control Analyst

  • Assisting Senior Managers with developing and operating a Quality Checking programme, which reviews and reports on the quality of lending decisions carried out by New Lending, taking personal ownership for the reviews, outputs and reporting
  • Undertake the assessment of individual cases, providing guidance to the underwriting and sales functions as required as a first line of defence
  • Ensures all reporting for quality control are prepared in a timely manner and discussed with Senior Managers prior to any formal publication to areas outside of the team
  • Assist colleagues within Credit Risk and the wider Company
  • In conjunction with colleagues within Credit Risk, review the performance of the mortgage portfolio, learning from trend analysis how the different elements of credit lending decisions are impacting performance
  • Take ownership for Policy, Underwriting and Responsible Lending guidelines in line with TCF ensuring fair customer outcomes
  • Bring to the attention of Senior Management any aspects or concerns that may, or will, bring the Company into disrepute through poor lending decisions or colleague behaviours
  • Make improvements to policy and process as a direct result of trends you have identified
  • Work with the Operational Trainer to support learning and development opportunities of colleagues
  • Experience in a similar quality control or underwriting role type is essential
  • Strong understanding of mortgage lending including underwriting, operations and mortgage compliance
  • Strong stakeholder management, verbal and written communication skills
  • CeMap is desirable but not essential

For more information regarding the role of Quality Control Analyst please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

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