Customer Sales Executive

£28000 - £30000 per annum + benefits, bonus | Oxford, Oxfordshire

Job Title: Customer Sales Executive

Location: Oxford

Salary: Up to £30,000 (Depending on experience) plus 10% bonus

Working Hours: Weekly alternative shifts of 9am – 5pm/12pm – 8pm and 1/4 Saturdays per month working 10am – 6pm

Benefits:

  • Annual discretionary performance bonus
  • 25 days annual leave
  • 5% employer pension contributions
  • Health Insurance (including immediate family)
  • Share options
  • Free soft drinks daily
  • Extramural activities including fitness sessions, football team, tough mudder team and regular socials

About the role

We have an excellent new job opportunity for a Customer Sales Executive to join an industry leading motor finance lender based in Oxford. The Customer Sales team are the first point of contact for customers who are looking to finance a car, and candidates need to be expert in providing help, supporting and offering word class customer experiences to all their customers whilst ensuring the business exceeds their expectations.

For too long car buyers have had to negotiate a confusing, tired and fragmented marketplace that is light years behind other retail sectors. Until now, our client are ripping up the rule book and breaking the mould of a Motor Finance lender in the used-car market.

Our client are bringing the used-car market up to date by building modern, digital, retail processes centred around the customer’s needs. Although they primarily provide loans for customers and link them up with some of the UK’s best car dealers in no time, that is just the start. Their ultimate goal is to make the process of buying a car as easy as buying a t-shirt on Amazon as well as creating a best-in-class consumer experience. With a glove box full of powerful algorithms (and investment from some of the world’s most reputable financial institutions) they have been building and developing a customer-first, fully integrated digital retail experience inspired by Amazon’s one-click model.

Responsibilities and Experience required for the role of Customer Sales Executive

  • You will be responsible for driving the customer journey by pro-actively responding to customer enquiries, supporting requests of updates to information and working with the rest of the business to provide positive customers outcomes at every juncture.
  • All interactions with customers are conducted with the highest standards and comply with regulatory requirements as well as working in an efficient, timely manner.
  • Previous experience working in telephone-based customer services or Motor Industry in a customer-facing role is essential.
  • Telesales experience is highly advantageous
  • You should have a professional and approachable telephone manner, be proactive and hardworking
  • Excellent written and verbal communication skills
  • Ability to remain calm under pressure
  • Strong attention to detail is essential
  • Good organisation skills and ability to priorities
  • Strong sense of initiative and able to think outside the box
  • Ability to follow procedures

For more information regarding the role of Customer Sales Executive please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

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