Buy to Let Officer

£20000.00 - £22000.00 per annum | Ipswich, Suffolk

Job Title: Buy to Let Officer

Location: Ipswich

Salary: Up to £22,000 with training, benefits, annual bonus, and opportunity to progress


  • 23 days Holiday rising to 25 days after 2 years
  • Pension
  • Life cover
  • Voluntary/flexible/opt-in benefits that can include: Private Medical Insurance, Holiday Buy, Voluntary additional life/partner life cover, Critical/partner Illness Cover, Dental Insurance, Medical Cash Plan, Health Screening, RAC Motor Breakdown Cover, Cycle to work scheme, Retail Vouchers, Travel Insurance, Childcare Voucher scheme, Season Ticket Loans and Give As You Earn

Hours: Monday to Friday 9am to 5.30pm

About the role

Our client work on behalf of Mortgage Lenders and have a new position available in their Buy to Let Team. As part of the Buy to Let Team you will be responsible for reviewing mortgage accounts in arrears, ensuring collections and litigation activities are carried out in accordance with regulatory requirements. You will also liaise with customers who have performing loans (not in arrears) dealing with general enquiries and redemption requests.
Training will be provided and there is huge scope to progress as the department will be growing and scaling up

Responsibilities and experience required for the role of Buy to Let Officer

  • Take inbound calls and make outbound calls to customers in arrears
  • Manage any arrears and associated risks with borrowers to re-establish the loan to a performing basis
  • Ensure the teams service levels are met
  • Analysis of customer information to understand what the best outcome is for their circumstances
  • Corresponding in writing to customers not available by telephone
  • Liaising with third parties, solicitors, LPA receivers and field agents to instruct activity, productivity, and performance
  • Contribute to identification of improvement opportunities be influential in finding continuous improvement possibilities to enhance service to customers and clients
  • Understand property summary reports, desktop valuations and red book valuations and the implications they have upon outstanding debt of a borrower’s loan and how a valuation can be used for term extensions
  • Understand the terms and conditions of the loans so that they can be clearly explained to and met by the borrower
  • Receive and resolve loan queries
  • Assist with projects as defined by the Team Leader

Experience required for the position of Buy to Let Officer

Good understanding of the difference between a Buy to Let and Residential Mortgage
Mortgage related customer services, administrative or arrears related experience is highly desirable
Excellent written and verbal communication skills
Ability to work in a team to deadlines
Keen interest in developing a career in the lending sector

For more information regarding the role of Buy to Let Officer please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

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