Broker Desk Consultant

£25,000 per annum | Bracknell

Job Title: Broker Desk Consultant

Location: Bracknell

Salary: Up to £25,000 plus benefits


  • 25 Days holiday
  • Healthcare
  • Life Assurance 4 times salary
  • Pension (contributory)
  • Discretionary bonus scheme
  • Free onsite parking
  • Onsite restaurant
  • Dental plan
  • Healthshield
  • Childcare Vouchers


About the role

We now have a new opportunity for a Broker Desk Consultant offering up to £25,000 with our client who are an established Buy to Let and Residential Lender that are rapidly expanding.

The opportunity will focus on being a conduit between distribution, sales and the new business processing team to ensure optimum service standards are efficiently delivered. To proactively chase outstanding documentation and applications, and effectively communicate our product proposition and manage communications of new products, product withdrawals, services and other key information to our distribution. To deliver exceptional, professional levels of customer service to all parties involved in mortgage origination and processing of new business from initial enquiry through to funds release and completion of the loans.

Responsibilities and experience required for the role of Broker Desk Consultant

  • Demonstrate an in-depth knowledge of our product offering and lending policy
  • Take ownership of inbound calls and always seek to find solutions to broker queries
  • Able to multitask, including (but not limited to) data entry, preparation of mortgage related documents, dealing with refund requests, indexing of documents, scanning and assigning post, chasing brokers on cases in the pipeline, dealing with inbound calls.
  • Proactively manage the department mailboxes and all tasks assigned to you from the daily rota
  • Proactive external/internal chasing for outstanding case information to enable cases to progress to offer/completion
  • Develop a complete understanding of the broker portal and provide 1st line support to our distribution within required SLA’s
  • Plan and organise own workload to ensure personal and team objectives and deadlines are met
  • Take responsibility for personal development, identifying and pursuing opportunities where appropriate to maintain and develop skill.
  • Contribute towards functional strategy development, planning and implementation process
  • Provide testing support when new functionality/systems/processes are introduced
  • Feedback key market intelligence and recommend areas for improvement, where appropriate
  • Establish an excellent working relationship with Regional Account Managers, Internal BDM’s and New Business Team
  • Experience of working within Financial Services environment is essential ideally within the Mortgage industry
  • Strong understanding of regulatory landscape, Data Protection (GDPR), Anti Money Laundering, TCF, MCOB, Fraud aware
  • Mortgage Originations and telephone based experience highly desirable
  • Strong MS Office skills are required, including Outlook, Word, Excel
  • Confident and professional in delivering decisions to distribution
  • Strong personality but able to show diplomacy and empathy where necessary
  • Self-motivated and enthusiastic with drive to succeed and deliver results
  • Time management skills
  • Adaptable and flexible to change to enable department to deliver exceptional customer service
  • Approachable, able to remain calm when working under pressure


For more information regarding the role of Broker Desk Consultant please contact us on 0333 1234 101

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

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